Refund policy

WagglePaws Refund & Return Policy

Last updated: November 4, 2026

At WagglePaws, your satisfaction matters to us. We want you and your pets to love every purchase. If something isn't right with your order, we're here to help.

1. Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, items must be:

Unused and in their original condition.
Returned with their original packaging, accessories, and included parts.
Accompanied by proof of purchase or your order number.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

2. How to Request a Return

To start a return, email us at wagglepaws8@gmail.com with:

Your order number.
The item you wish to return.
The reason for your return.
Photos or videos, if the item is damaged, defective, or incorrect.

Our team will review your request and provide return instructions if your return is approved.

Please do not send items back before receiving return instructions from us.

3. Change-of-Mind Returns

If you change your mind or order the wrong item, you may request a return within 30 days of delivery, provided the item meets our return conditions.

For change-of-mind returns:

The customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law.
The item must be returned in its original condition and packaging.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us as soon as possible at wagglepaws8@gmail.com.

Please include:

Your order number.
A description of the issue.
Clear photos or videos showing the problem.

If the issue is confirmed and a return is required, WagglePaws will cover reasonable return shipping costs. Depending on the situation, we may offer a replacement, refund, or another appropriate resolution.

5. Refunds

Once your approved return is received and inspected, we will notify you whether your refund has been approved.

If approved:

Your refund will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider.
Original shipping charges will not be refunded unless required by applicable law.

Please allow additional time for your financial institution to post the refund.

6. Exchanges

If you need a different item, please contact us at wagglepaws8@gmail.com.

Exchanges are subject to product availability. In some cases, you may need to return the original item and place a new order.

7. Items That Cannot Be Returned

Items that have been used, damaged through misuse, or returned without their original components may not qualify for a change-of-mind return, except where applicable law requires otherwise.

8. Order Issues and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible. If the order has already shipped, please contact us about the return process.