Help & FAQ

Browse the shop, choose your options, click Add to cart and proceed to checkout. You'll get an order confirmation email right away.

We accept major credit and debit cards and the express checkout options shown at checkout (such as Shop Pay, Apple Pay, Google Pay and PayPal, where available). All payments are securely processed.

Contact us as soon as possible at wagglepaws8@gmail.com. We can usually update or cancel orders that haven't been processed yet. Once shipped, an order can't be cancelled, but you can request a return.

Orders are processed in 1–3 business days. Delivery usually takes 7–15 business days after processing.

Standard shipping is free on US orders over $35. Shipping costs for other orders are calculated at checkout.

Once your order ships, we'll email you a tracking number and link. Items may ship in separate packages from different warehouses, so you might receive more than one tracking number.

Tracking can take a few days to update after a parcel is handed to the carrier. If there's no update after 7 days, email us your order number and we'll look into it.

You can request a return within 30 days of delivery for unused items in their original packaging. Please email us before sending anything back. Full details in our Return & Refund Policy.

We're sorry! Email wagglepaws8@gmail.com with your order number and a photo or video of the issue, and we'll arrange a replacement or refund.

Once your return is received and inspected, approved refunds go back to your original payment method. Your bank may take a few extra business days to post it.

Check the size options and measurements in each product description. If you're between sizes, we recommend sizing up for beds and mats. Still unsure? Send us your pet's measurements and we'll help.

We choose products made with pet-friendly materials, but always supervise your pet with new toys and chews, and replace any item that becomes damaged.